Refund policy
Last updated: September 28, 2023
At Avakasi, we are committed to providing our customers with the finest coffee products. We understand that sometimes issues may arise, and we want to ensure that your concerns are addressed promptly and fairly. Please review our return and refund policy below.
1. Returns Policy
We do not accept returns for our coffee products due to the perishable nature of coffee. However, we are happy to offer returns and refunds in the following circumstances:
a. Broken or Damaged Products:
If you receive a coffee product that is broken or damaged during transit, please contact us within 7 days of receiving your order at coffee@avakasi.com. We will arrange for a replacement or issue a refund.
b. Major Quality Issues:
In the rare event that you encounter a major quality issue with your coffee product, please reach out to us within 7 days of receiving your order at coffee@avakasi.com. We may request specific details or photos to assess the issue. If the issue is confirmed, we will arrange for a replacement or issue a refund.
2. How to Request a Return
To request a return for a broken, damaged, or product with major quality issues, please follow these steps:
a. Contact Us:
Send an email to coffee@avakasi.com with your order number and a description of the issue. Please attach clear photos if applicable.
b. Evaluation:
Our team will evaluate your request and respond to you within 7 days. If your request is approved, we will provide instructions for returning the product.
c. Return Process:
Please follow the provided instructions to return the product. Once we receive the returned item and verify the issue, we will process your refund or send a replacement, as applicable.
3. Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow 7 days for us to process your refund after we have received the returned item.
4. Contact Us
If you have any questions or need assistance with our return and refund policy, please contact us at:
5. Changes to this Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.